You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance to see if we can assist.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD PARTY LINKS
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave one of our websites through a third party link, we encourage you to read the privacy notice.

THE DATA WE COLLECT ABOUT YOU
Personal data or personal information, means any information about an individual and or company can be identified from. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
o Identity Data; includes your first name, last name, username or similar identifier, title, date of birth, if opening an account, passport number, driving licence or similar identification document as proof of identity together with a utility bill as proof of address.
o Contact Data; includes your billing address, delivery address, email address and contact numbers.
o Transaction Data; includes details about payments to and from you and other details of products and services you have purchased from us.
o Technical Data; includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-­‐‑in types and versions, operating system and platform and other technology on the devices you use to access our websites.
o Profile Data; includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
o Usage Data; includes your information about how you use our websites, products and services. o Marketing and Communications Data; includes your preferences in receiving marketing from
us, our third parties and your communication preferences.
o Aggregated Data; such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data
does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE DATA ABOUT YOU
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
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Direct interactions; You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you:
purchase or apply for our products or services create an account on our websites
subscribe to our service or publications request marketing to be sent to you
enter a competition, promotion or survey give us some feedback
Automated technologies or interactions; As you interact with our websites, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.
Third parties or publicly available sources; We may receive personal data about you from various third parties as set out below:
Technical Data; from the following parties:
- Analytics providers such as Google based outside the EU
- Advertising networks such as Quidco based inside the EU
- Search information providers such as Google and Microsoft (Bing) based outside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery
services such as PayPal and Barclays based inside the EU.
- Identity and Contact Data from lead generation campaigns run by third parties such as Awin,
BPi and Barbour BP.
- Identity and Contact Data from trade associations such as the Painting and Decorating
Association based inside the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the
Electoral Register based inside the EU.

HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
o Where we need to perform the contract we are about to enter into or have entered into with you. o Where it is necessary for our legitimate interests (or those of a third party) and your interests
and fundamental rights do not override those interests.
o Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

HOW WE PLAN TO USE YOUR DATA
o To register you as a new customer
o To process and deliver your order
o Manage payments, fees and charges
o Collect and recover money owed to us
o To manage our relationship with you
o Notifying you about changes to our terms or privacy policy o Asking you to leave a review or take a survey
o To enable you to partake in a prize draw, competition or complete a survey
o To administer and protect our business and our websites (including troubleshooting, data
analysis, testing, system maintenance, support, reporting and hosting of data)
o To deliver relevant website content and advertisements to you and measure or understand the
effectiveness of the advertising we serve to you
o To use data analytics to improve our websites, products/services, marketing, customer
relationships and experiences
o To make suggestions and recommendations to you about goods or services that may be of
interest to you